Support

Welcome to American Health Data Services (AHDS') Customer Service. Choose from the options below according to the area you need assistance.

Support - FTP/SFTP - XHub

The AHDS XHub network makes it simple to send claims through FTP or the newer more secure SFTP.
XHub maps connections to the proper destination as outlined in table below.
Where you can, use the Mapped Host Name to configure your transmission software:

Description XHub Mapped Host Name Mapped IP : Port Translated IP : Port Notes
Noridian Prod FTP prod.ftp.noridian.ahdsxhub.com 100.64.47.20 : 21 199.253.134.240 : 21
Noridian Test FTP test.ftp.noridian.ahdsxhub.com 100.64.47.21 : 21 199.253.134.241 : 21
Noridian SFTP Production prod.sftp.noridian.ahdsxhub.com 100.64.47.22 : 9122 199.253.134.244 : 9122
Noridian SFTP Test test.sftp.noridian.ahdsxhub.com 100.64.47.23 : 9122 199.253.134.245 : 9122
Novitas (Highmark) EDI FTP ediftp.novitas.ahdsxhub.com 100.64.47.33 : 21 157.154.96.7 : 21
Novitas (Highmark) SFTP (New) smartxfer.novitas.ahdsxhub.com 100.64.47.33 : 22 199.36.184.60 : 22 mapped to: prod-smartxfer.novitas-solutions.com1
Novitas (Highmark) SFTP smartxfer.novitas.ahdsxhub.com 100.64.47.33 : 9965 157.154.2.163 : 9965 mapped to: smartxfer.highmark.com1
NGS EDI FTP edi.ngs.ahdsxhub.com 100.64.47.34 : 21 32.90.117.34 : 21
NGS EDI SFTP edi.ngs.ahdsxhub.com 100.64.47.34 : 10062 32.90.117.34 : 10062
NGS CEDI cedi.ngs.ahdsxhub.com 100.64.47.35 : 21 32.90.117.44 : 21
NGS CEDI SFTP cedi.ngs.ahdsxhub.com 100.64.47.35 : 10022 32.90.117.44 : 10022
NHIC Part B EDI - FTP edi.nhic.ahdsxhub.com 100.64.47.36 : 21 204.105.243.254 : 21
Cahaba EDI edi.cahaba.ahdsxhub.com 100.64.47.40 : 21 (FTP), 22 (SFTP) 216.104.92.194 : 21 (FTP), 22 (SFTP)
FCSO EDI edi.fcso.ahdsxhub.com 100.64.47.42 : 21 157.174.235.101 : 21
Palmetto/Trailblazer EDI - FTP edi.palmetto.ahdsxhub.com 100.64.47.44 : 21 32.77.242.3 : 2021
Palmetto/Trailblazer EDI - SFTP edi.palmetto.ahdsxhub.com 100.64.47.44 : 22 32.77.242.3 : 22
CGS Medicare (Ohio/Kentucky Part B) - FTP Use the same as for Palmetto above
Pinnacle EDI Prod - FTP edi.pinnacle.ahdsxhub.com 100.64.47.46 : 21 32.91.228.51 : 5350
Pinnacle EDI Test - FTP edi.pinnacle.ahdsxhub.com 100.64.47.46 : 23456 32.91.228.51 : 23456
WPS EDI - SFTP, HTTPS edi.wps.ahdsxhub.com 100.64.47.48 : 22, 443 69.222.73.69 : 22, 443

1 - when making connections to these hosts, your software may complain about a mismatch between our mapped host name and the certificate name. It is safe to ignore/override these warnings.

Although most any FTP/SFTP client software can be used to transmit your claims files, we have found the free FileZilla to be an excellent solution. Download the FileZilla_XXX_win32.zip version and not the one with "setup" in the file name.